What Krevia.ai Can Do
Every AI employee is built from the same set of dependable capabilities — grounded, governed and ready to act.
Conversational Intelligence
Natural, context-aware conversation that understands intent, follows multi-turn discussions and adapts tone to your organisation.
- Understands business context, not just keywords
- Maintains context across a multi-turn conversation
- Adapts tone and terminology to your organisation
- Handles ambiguity by asking clarifying questions
Knowledge-Grounded Responses
Answers are grounded in your organisation's documents, policies and systems rather than generic, unverified assumptions.
- References your policies, playbooks and documentation
- Cites the internal source behind a response where relevant
- Flags when a confirmed answer is not available
- Keeps responses aligned with approved organisational content
Tool Execution
AI employees can call approved business tools and systems to complete real tasks, not just describe them.
- Executes approved actions in connected systems
- Reads and writes structured data through controlled interfaces
- Operates within scoped, permissioned tool access
- Logs every tool action for later review
Multi-Step Task Handling
Complex requests are broken into ordered steps, tracked to completion, and reported back clearly.
- Plans multi-step work from a single natural-language request
- Tracks progress across each step of a task
- Recovers gracefully when a step needs more information
- Summarises outcomes in plain language when complete
Memory
AI employees remember relevant preferences and context so interactions improve over time rather than starting from zero.
- Retains relevant preferences across conversations
- Recalls prior context for returning employees or customers
- Keeps memory scoped to what is relevant and permitted
- Supports resetting or correcting stored context
Human Approval
Sensitive or high-impact actions are routed to a human for review before they are executed.
- Configurable approval thresholds by task type
- Clear approval queues for designated reviewers
- Full context provided alongside each approval request
- Nothing sensitive executes without the required sign-off
Collaboration
AI employees work alongside human teams and other AI employees, handing off work cleanly at the right moments.
- Coordinates with other AI employees on cross-department tasks
- Hands off to human colleagues with full context attached
- Supports shared visibility into in-progress work
- Designed to extend teams, not replace them
Reporting
Clear, ongoing visibility into what AI employees are doing, how often, and the outcomes they support.
- Usage and outcome dashboards by AI employee and department
- Trend reporting over time
- Exportable summaries for stakeholders
- Configurable reporting cadence
Integration Connectivity
Connects to the systems your teams already use, so AI employees work with your real data and tools.
- Pre-built connectors for common business systems
- Custom API connectivity for internal tools
- Scoped, permissioned data access per integration
- Central visibility into connected systems
Channel Support
AI employees can be reached through the channels your teams and customers already use.
- Web chat for customers and public visitors
- Internal channels for employee-facing AI employees
- Email-based interaction for asynchronous requests
- Consistent behaviour across every supported channel