How Can We Help?
Answers to the questions our support team hears most often.
Account
How do I invite teammates to my organisation?
Workspace administrators can invite teammates from the organisation settings area of the Krevia.ai application, assigning a role that determines what they can configure.
How do I reset my password?
Use the "Forgot password" link on the login page to receive a secure reset link at your registered email address.
AI Employees
Can I change an AI employee's scope after deployment?
Yes. Scope, knowledge sources, tool access and approval rules can all be adjusted after go-live as your needs evolve.
How do I add a new AI employee?
From your workspace, choose a role template — Travel, HR, Finance, IT Support, Sales, Marketing or Custom — and configure it around your knowledge sources and tools.
Knowledge
What happens if an AI employee doesn't know the answer?
It will say so directly rather than guessing, and can offer to route the question to your team for a confirmed answer.
Billing
How does billing work across plans?
Plans are scoped around the number of AI employees, integrations and governance features you need. Contact our sales team for a plan tailored to your organisation.
Security
Who can see AI employee activity logs?
Activity and audit logs are visible to workspace administrators and any roles you explicitly grant access to, in line with your configured permissions.
Integrations
What do integration statuses mean?
Available means the integration is live today. In Development and Planned reflect upcoming work. Custom Integration means it can be built for your specific systems through our governed API layer.
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