Knowledge and memory
Grounded in Your Organisation, Not Generic Assumptions
AI employees answer using your documents, policies and systems — and remember relevant context so every interaction builds on the last.
Organisational knowledge
How Knowledge Grounding Works
Connected Knowledge Sources
Bring in documents, policies, wikis and structured data as sources of truth.
Grounded Answers
Responses reference your organisation's real content rather than general assumptions.
Confirmed Answers Only
When a confirmed answer is not available, AI employees say so instead of guessing.
Keeps Pace with Change
Knowledge sources can be updated as your policies and documents evolve.
Memory
Why Memory Matters
Contextual Memory
Recalls relevant details from earlier in a conversation or previous interactions.
Preference Retention
Remembers stated preferences so repeat interactions feel continuous, not repetitive.
Memory is scoped to what is relevant and permitted, and can be corrected or reset by authorised administrators.